Do you have a toxic employee in your workplace?
- An employee complains to you that their manager is bullying them. Who do you believe?
- An employee claims that you are being a bully when you think you are just being an effective boss. What do you do?
- You notice that one department in your organisation has high staff turnover rates. Do you do something about it?
These are common dilemmas faced by HR Managers and business owners but how do you tackle them?
On 28 October we will give you all the answers to these questions when we repeat our highly successful Dealing with Toxic Employees workshop in Wellington.
Don't think that disengaged employees are your biggest problem
The the most common mistake made by HR Managers and business owners is to think that disengaged employees are the sole cause of their' woes. In fact, there is a far worse type of employee than the disengaged employee and that's the Toxic Employee. The Toxic Employee is the one that leaves a trail of destruction behind them. They may get the job done but how they do it leaves a lot to be desired because their methods are the cause of employee disengagement within your business or within the department in which they work.
When you put a Toxic Employee on a scale of engagement they may well come up with a good score. They may well be the employee that works the long hours and goes the extra mile. So your first problem is how to identify the problem employee from the rest and the motivation behind their behaviour. We will teach you the traits of the toxic employee on 28 October so you know what to look out for and how to respond.
The matter of toxic employees was a new subject to me before I came to the workshop but I am glad I went. The workshop gave me a framework for dealing with bullying in the workplace, taught me how to navigate through the potential minefield and gave me tools to understand the various personality types and behaviour. I would recommend it to others.
Bob Wooller, Matua Lifecare
The cost of toxic employees
The temptation maybe to ignore the toxic employee, but to do so comes at great cost to your business.
Statistics reveal that between $3.6 and $5.9 billion is lost per year in New Zealand due to disengaged employees. Whilst some of that disengagement may stem from the disengaged individual, much stems from toxic employees. How do we know this? 18% of people surveyed in a recent study on stress and bullying in the workplace revealed that they had been a victim of bullying. A bully is simply a variety of toxic employee. A further 75% indicated that they had suffered workplace stress. The statistics are staggering and indicate that this is a bigger problem than we may first think.
You don't want to have a culture in your workplace which allows toxic employees the opportunity to operate. Therefore, we will teach you how to create a culture in your workplace which stifles the toxic employee and causes them to leave of their own accord.
We will also help you get rid of toxic employeesResearch suggests that New Zealand lags behind our international counterparts in terms of dealing with bullying in the workplace. However, with so much press about bullying, many employees are using bullying as a shield to avoid doing their job properly and to avoid performance management. That's why before you can tackle any allegation of toxicity, bullying or harassment you need to be able to identify if the complaint has merit or is just someone crying wolf. Making that distinction is not easy and the temptation is to treat every case the same and then end up with the wrong result. However, we will teach you how to deal with each complaint appropriately depending on each complaint's individual circumstances so you don't fall into that trap.
When I booked on the workshop I was unsure how many types of toxic employees there really were. The workshop certainly put me straight on that and I particularly liked the role play session which gave me the tools and confidence to deal with bullying and other concerns. I found the dignity at work policy to be very useful and understanding the various personality types was very enlightening. I would recommend this workshop to my other managers at work.
Donna Ellis, Mighty River Power
The workshop is aimed at business owners, HR professionals, managers, or anyone who is in a management position.
We see toxic employees as a risk and a hazard to your business. Therefore we adopt risk management principles to dealing with toxic employees and we have split our workshop into three parts to deal with each area:
Identify the problem > Put in place prevention strategies > respond to complaints appropriately
In each section you will learn:
Identify the Problem
- Which personality types can become toxic
- Which personality types can become victims
- The different types of bully and bullying behaviour
- Tell tale signs of bullying and toxicity
- How the victim reacts
- The motive of the bully
- Dealing with self esteem issues
- Knowing the difference between bullying, harassment and other types of toxicity
- The legal exposure of not dealing with toxic employees
- How the law expects you to deal with toxic employees
- How to create a organisational culture which prevents bullying
- How to formulate a dignity at work policy
- How to monitor and deal with behavioural competencies
- How to deal with a complaint about a toxic employee
Responding to the complaint
- How do you respond to a complaint about a toxic employee?
- What approaches are appropriate
- What do you say to the bully and how do you say it
- How do you handle a meeting with a toxic employee
- How to deal with the strategies of the toxic employee
About the speakers
The workshop will be presented by three experts in their field:
Janice Davies: Janice is an expert in dealing with difficult and negative people in the workplace and speaks throughout the country on this hot topic. She is the originator of New Zealand's very own Self Esteem Day which takes place every year on 30 June. Click here to read more about Janice
Ann Andrews: Ann is New Zealand's foremost expert on building highly successful teams. She is the author of 4 books, is the owner of her own consulting company Teams from Woetogo and is a certified speaking professional. Click here to read more about Ann
Michael Smyth: Michael is an employment law barrister and author of Employed but not Engaged: How to break up with your employees and hold onto the ring. In Michael's 14 years of practice he has seen first hand the effects of bullying in the workplace and has successfully raised personal grievances on behalf of clients who were victims of bullying. He brings his unique legal insight into this topic. Click here to read about Michael
The details for the workshop are as follows:Date:
28 October 2010Time:
8.30am Registration;9.00am Start; 4.00pm FinishPlace:
The Training Space, 5 Alpha Street (off Cambridge Terrace), Wellington . Click here for map and details
you can pay and reserve your place in may different ways - see payment options belowPackages:
There are two packages available depending on whether you want an additional follow up consultation with each of the speakers. The packages are:
|Benefits ||Basic Version ||Premium Version |
|One day workshop || || |
|Morning / afternoon refreshments and lunch || || |
|Course Materials to take away || || |
|Half hour follow up consult with each of the speakers || || |
|Investment if buy AFTER 20 October ||$399 + GST ||$499 + GST |
|Investment if buy BEFORE 20 October ||$299 + GST ||$399 + GST |
|To pay online click on one of the PAY NOW buttons |
I confess I didn't have much understanding of what would be included into the workshop when I booked but I hope that it will be useful in my daily work life. Well, the workshop exceeded my expectations. I now feel empowered to deal with toxic behaviour. The role plays that the end were so valuable and were a perfect rehearsal for dealing with a bully. I feel confident to identify the behaviours of bullying and toxic employees. I would recommend it to others.
Sue Valentine, Endoscopy Auckland
We guarantee that you will learn heaps from the workshop and that it will be a great investment of your time and money. If, after the workshop, you don't believe that to be the case simply walk up to one of us, tell us why and we will refund your ticket price PLUS get to keep the workbook and any other bonuses that we give out between now and then. No questions asked.
How to pay
You can reserve your place at the workshop in one of three ways:
- Pay online: use the PAY NOW buttons above to be taken to a secure site where you can enter your credit card details;
- Email: Email us your details and how many places you want and we will send you an invoice;
- Telephone: Call us on 09 358 2725 and we will take your reservation over the phone
Discounts for bulk purchases
If more than one person from your organisation wants to attend this workshop, here is how the discounts work:
- Reserve 2 seats and get a 10% discount
- Reserve 3 seats and get a 15% discount
- Reserve 4 seats and get a 20% discount
- Reserve 5 seats and get a 25% discount
If you want to make a bulk reservation either call (09 358 2725) or email
Be the person who improves the bottom line for your business
If you have had direct experience of a toxic employee you will know that they will be costing your business money each year in lost revenue. You only have to look at the people they are affecting to tell that they are dragging everyone else down and creating disengagement in the workplace. So take action by coming to this workshop so you can be the person who improves your company's bottom line profit this coming year.
Janice, Ann and Michael
P.S. If for whatever reason you are unable to make the workshop on the day we are running it, please email us and we will put you on the waiting list for the next workshop.
Before I went to the workshop I had very little knowledge about toxic employees but I came away with a great knowledge of the methodology of the bully. I particularly enjoyed the legal section and would recommend it to managers. Definitely worth coming.
Sue Evans, Selwyn Foundation