"From a practical perspective I found the CD of template letters the most valuable"
Overall I have found the Small Business Dismissal Manual to be very good and simple to follow. It will be and is of use to my business and I believe other businesses will find the same thing. I am not a lawyer but it appears to be legally accurate yet the layout is easy to follow and I particularly like the analogies used to explain the principles. From a practical perspective I found the CD of template letters the most valuable. I would definitely recommend it to other small businesses.
Michael Major, Soul Limited, Interior Design and Project Management