"Now we rarely have employment issues"
As one of New Zealand's fastest growing franchises, the potential for employment disputes is huge. Prior to using Michael and the Hotline we had already been taken to mediation by one employee and advised to pay compensation because of a slip up in process. I learnt my lesson from that case, and two years ago retained Michael to advise us and our franchisees. Since then we have only had one employment dispute which was withdrawn by the employee before reaching trial. The biggest benefit of the Hotline is that our franchisees are able to call Michael to get advice before they have a problem. As a result we rarely have employment issues. For that reason alone the Hotline is invaluable, but it also enables me to offer added value to any person considering buying an Esquires franchise. I would recommend the Hotline to any business owner and particularly to any franchisor wanting to add value to its franchise model.
Stuart Deeks, Managing Director, Esquires Coffee Houses, New Zealand